Refund policy

We have a 7-day return policy. You will have 7 days after receiving your item to request a return. All returns will be subject to a 10% restocking fee. All return shipping costs are not the responsibility of Performance Parts Plus. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at orders@performancepartsplus.com.au 
Items sent back to us without first requesting a return will not be accepted. Contact us with any questions you may have regarding returns at orders@performancepartsplus.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. All returned items will be subject to a 10% restocking fee.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded by way of in-store credits, minus a 10% restocking fee.